Technical Support Engineer

Le Noirmont (JU)

Company


GEOSATIS is the world’s leading maker of end-to-end electronic monitoring and predictive analytics solution for the criminal justice system. The company offers a secure, reliable, convenient and cost-effective complete solution (ankle bracelet, indoor base station, victim protection device, monitoring software & mobile app) for enhanced public safety, successful offender rehabilitation and reduced recidivism – using Swiss precision, quality and innovation.

The company was founded in 2011 as a spin-off from the renowned technical university of EPFL in Lausanne, Switzerland – and has been focusing ever since at revolutionizing the electronic monitoring industry through in-depth customer understanding and breakthrough innovations that challenge the status quo and deliver radically better products and services.

Our young and dynamic team operates from our Head office in Le Noirmont (JU), and from our Lab office at the EPFL Innovation Park in Lausanne (VD) – and is currently experiencing a strong growth on both the R&D and business side of things.

Job Description


We are looking for a person to join the Customer Service team, within the Commercial Department, dedicated to give and organize support for our customers worldwide as well as assist and administrate Customers’ IT infrastructures. For this position, the company is looking for a Technical Support Engineer.

Responsibilities


  • Provide Support to customers globally. Mostly online via online Service Desk Portal.
  • Coordination with R&D Departments for 3rd level support and new developments.
  • Availability for on-call 24/7 support in shifts (1 week every 4 to 6 weeks).
  • Administration of Customers’ IT infrastructures.
  • Contributions within Internal IT management branch.
  • Participate to bring-in customers’ feedback to R&D departments.

Requirements


  • French and English written and oral skills (other languages are a plus).
  • BSc or equivalent IT or SW developments studies.
  • Minimum of 2 years of experience in IT or SW development.
  • Knowledge on Atlassian-Jira is a plus.
  • Ability to work in fast-paced agile environment with a cross-functional team.
  • Team spirit, strong motivation, ability to deliver consistently, result- and customer-oriented.
  • Relevant experience in a similar position is a plus.
  • Possession of a driving license is a plus.

Information


  • Expected start date: As soon as possible
  • Place of work: Le Noirmont (JU)
  • Contract type: Permanent (100%)